Frequently Asked Questions (FAQ)


Answer

The system need you to register a system account. This account will allow you to make payment later after registration, update / upload payment proof if you has choose other than online payment for payment method and you only need one account if you want to register for the next event using the system.

Answer

For those who has registered, after you have login into the system, you will redirect to the "My Event" page. In this page you will see list of event that you have registered before using the system. There will be a column name as "Action". In that column, there will show a payment link / icon (dollar sign).

To make payment, please click the dollar sign. Then you will see "Invoice Description" page. Please click "Pay Now" button. Then page "Payer Information" will be displayed. Click next and you will see "Payment Mode" page. Please choose your "Payment Mode". For FPX mode, bank list will be shown. For "Credit Card" mode, VISA or Mastercard will be shown. Then please enter your bank account details. If payment success or failed, the payment status will be show in the system. If payment was success, the payment receipt will emailed to you.

If you pay using other than online payment:

  1. Register the event. You can get the registration either at event website or at https://event.usm.my. Then you will get the reference no like EA00XXXX
  2. Make payment using your preference method liek telegraphic transfer, LO/PO, bank transfer etc but the most important is that you MUST put the reference no at your payment slip
  3. Scan the payment slip that bank / your organization has given to you
  4. Please click the "Sign In" at the top right screen. Login into the system using either email address, facebook, twitter or orcid
  5. Find the event that you want make payment
  6. Enter your payment details and upload your payment slip / proof
  7. Click submit button

Answer

This error message means that you have registered before in the system using the same email. You must login into the system before you can register any event. You must click the "Sign in" button at the top right. Enter your username / email address and password. Your also can login into the system using social media account like facebokk, twitter and orcid. If your have register using USM official email address, you click the "Identity@USM" button to login using your USM email account.

Then click the event registration link or you can click the "Home" button to show all the event that are currently active in the system. Then find the event you want register and click the "Register" button.

If your forgot the username or password, click the "Forgot the password?" menu to get the new password. Then you can login into the system.

Answer

This error message means that you have registered before in the system using the same username OR the username already used by other participant. If you have registered using the username before, you need to login using that username. You must click the "Sign in" button at the top right. Then click the event registration link or you can clikc the "Home" button to show all the event that are currently active in the system. Then find the event you want register and click the "Register" button.

If the username already taken by other participant, you need to enter new username.

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Yes, you can login into the system using social media account like facebook and twitter. You also can login using ORCID account.

Answer

If you want to choose other payment method after you have submit registration, you can change it by yourself using the system. These are the steps:

  1. Login into system by click the "Sign In" button at the top rightx
  2. Next you must login into the system (using email or username or any social media acccount)
  3. Click "My Event" menu
  4. In the invoice page, click the "Update" button
  5. In the "Payment Method" option, you can change the payment method
  6. Click submit button
  7. Then you can proceed to make payment using online payment or upload your payment proof in the system (other than online payment)
Answer

If you have choose payment method other than "online payment", you can submit payment proof using the system. These are the steps:

  1. After you have register, you will get the reference no. Go to the bank or your organization financial department. Then when you fill in the payment form, please enter the reference no
  2. Next you must login into the system (using email or username or any social media acccount)
  3. Click "My Event" menu
  4. In the invoice page, click the "Pay Now" button
  5. Enter the payment details or upload payment proof
  6. Click submit button
  7. The secretariat will verify the payment and change the registration status to "PAID" once payment has been verified
  8. Once the payment has been verified (status changed to "PAID", the registration process has completed. You can attend the event / conference / workshop
Answer

You can contact event / conference / seminar / workshop secretariat. Please details out the problem (what error message that appear in the system or print screen / screenshot the problem.